Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information in compliance with Australian laws.
Platinum Lotto Au is committed to protecting your privacy under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines our practices regarding collection, use, and disclosure of your personal information.
Information We Collect
We collect personal information necessary to provide our services, including your name, contact details, date of birth, and payment information. Under Australian law, we verify your identity to prevent fraud and ensure you meet the 18+ age requirement for gambling services.
How We Use Information
Your information is used to process transactions, verify identity, provide customer support, and comply with Australian anti-money laundering laws. We never sell your data to third parties. All usage complies with APP 6 - Use or disclosure of personal information.
Data Storage & Security
We store data on secure servers located in Australia with encryption and access controls. Regular audits ensure compliance with APP 11 - Security of personal information. In case of any data breach affecting Australians, we comply with the Notifiable Data Breaches scheme.
Third Party Disclosures
We may share information with regulators like AUSTRAC, payment processors, and age verification services as required by Australian law. Any overseas disclosures comply with APP 8 - Cross-border disclosure requirements, with safeguards for your data.
Cookies & Tracking
Our website uses cookies as detailed in our Cookie Policy. We comply with Australian privacy laws regarding online tracking. You can manage preferences through our cookie consent tool or browser settings while maintaining essential functionality.
Your Privacy Rights
Under Australian law, you can access, correct, or delete your personal information (APP 12 and 13). You may also opt-out of marketing communications. Contact our Privacy Officer to exercise these rights. We respond within 30 days as required by APP 1.
Responsible Gambling
We collect information about your gaming activity to promote responsible gambling as required by Australian state laws. This helps us identify potential harm and offer support through partnerships with Gambling Help Online and other Australian services.
Policy Updates
We regularly review this policy to ensure compliance with evolving Australian privacy laws. Significant changes will be notified through our website or email. The current version was updated on 1st January 2023 to reflect recent OAIC guidance.
Contact Us
For privacy concerns or to exercise your rights under Australian law, contact our Privacy Officer at privacy@platinumlottoau.com or by mail to: Privacy Officer, Platinum Lotto Au, GPO Box 1234, Sydney NSW 2001, Australia. We're registered with the OAIC.
Australian Privacy Resources
- Office of the Australian Information Commissioner: www.oaic.gov.au
- Privacy Hotline: 1300 363 992
- Privacy Act 1988: legislation