Responsible Gaming Commitment
Your wellbeing is our priority. Enjoy Platinum Lotto safely with our player protection measures.
Age Verification
We strictly enforce 18+ age requirements through robust verification processes. Underage gambling is illegal in Australia and we implement multiple checks to prevent access by minors.
Reality Checks
Our system provides regular pop-up notifications showing your time and money spent. These reminders help maintain awareness of your gaming activity throughout each session.
Deposit Limits
Set daily, weekly or monthly deposit limits that cannot be changed until the cooling-off period expires. We recommend sensible limits based on your disposable income.
Time-Out Periods
Take a short break from gaming with our time-out option (24 hours to 6 weeks). During this period, you won't be able to deposit or play, helping maintain healthy habits.
Self-Exclusion
For more serious concerns, our self-exclusion program blocks access for 6 months to 5 years. This applies across all our platforms and services in Australia.
Loss Limits
Pre-set maximum loss amounts to prevent chasing losses. Once reached, you'll be unable to deposit further funds until your next scheduled reset period.
Educational Resources
We provide comprehensive information about gambling risks, odds, and probabilities. Our 'How to Play Responsibly' guide is available 24/7 in your account dashboard.
Account Activity Monitoring
Our system detects unusual playing patterns and may trigger responsible gaming alerts. Staff are trained to initiate supportive conversations when needed.
Family Protection
Concerned about a family member? Contact our support team to discuss options for restricting another person's access to our services in Australia.
24/7 Support
Our Australian-based support team can implement any responsible gaming measure immediately. We partner with Gambling Help Online for professional counseling referrals.
Payment Controls
We block credit card payments in compliance with Australian regulations. Only debit cards and direct bank transfers are permitted for responsible spending.
Cooling-Off Periods
Any limit increase or self-exclusion reversal requires a mandatory 7-day cooling-off period. This prevents impulsive decisions during emotional moments.
Need Immediate Help?
If you're concerned about your gambling, these Australian services offer free, confidential support:
- Gambler's Help: 1800 858 858
- Gambling Help Online: www.gamblinghelponline.org.au
- Lifeline Australia: 13 11 14